![]() With that said, though, a service writer will often go to the actual repair area to speak with technicians in person or to check on the progress being made on a customer’s vehicle. They are there to greet customers and must be tidy-looking in order to make customers feel at ease. Working Conditions and EnvironmentĪ service writer spends most of his or her time at the front desk of a dealership or auto repair shop. Some service writers get out of the automobile industry altogether and end up in other customer-service oriented positions, for which their experiences suit them well. These individuals must show a high level of teamwork and communication, as well as customer service. With some experience, service writers often go on to take on higher-level service positions, including service manager and service director. Job Prospects, Employment Outlook and Career Development They may also apply for jobs by simply filling out an application in person or online. Service writers may be hired from a certification program or from the ranks of auto repair mechanics, depending on the business doing the hiring. However, a general knowledge of car maintenance and great customer service skills are a must-have before starting a job as a service writer. Much training for this position takes place on the job, as a service writer must learn the specifics of his or her company’s policies and pricing. Classes in general automotive repair, business, sales, and customer service in high school or at a technical or trade school can be helpful. Most businesses require that a service writer have at least two years of experience in a dealership or repair shop, and these advisors are usually better suited for the job with certification from the National Institute of Automotive Service Excellence or the National Automotive Technicians Education Foundation. They are also responsible for communicating about extra work and getting customer approval before that work can be performed. Because of this, service writers are often responsible for creating cost estimates for customers, handling customer complaints, and contacting customers if service technicians need more time or find extra problems with a car.
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